Slack

Setup

1. Create a Slack App

1. Go to Slack API
2. Create a new app from scratch
3. Add Bot Token Scopes: chat:write, channels:history, channels:read, app_mentions:read
4. Install to your workspace
5. Save the Bot User OAuth Token (xoxb-...)

2. Configure Event Subscriptions

1. Enable event subscriptions in your Slack app
2. Set the request URL to the gateway webhook endpoint
3. Subscribe to bot events: message.channels, app_mention

3. Configure the Platform Connection

1. Navigate to Settings → Integrations → Slack in the dashboard
2. Enter your bot token
3. Connection is established

4. Create a Gateway Route

• Platform: SLACK
• Channel ID: The Slack channel ID (found in channel details)
• Agent: Select your active agent

Features

• Text messages — Full text input/output
• Block Kit — Rich formatted messages
• File sharing — Upload and share files
• Thread support — Maintain threaded conversations

Route Key Format

SLACK:<channel_id>

Example: SLACK:C01234567AB