Telegram

Setup

1. Create a Telegram Bot

1. Open @BotFather in Telegram
2. Send /newbot and follow the prompts
3. Save the bot token provided

2. Configure the Platform Connection

1. Navigate to Settings → Integrations → Telegram in the dashboard
2. Enter your bot token
3. The platform connection is created and the webhook is automatically configured

3. Create a Gateway Route

Link a Telegram chat or group to your agent:

• Platform: TELEGRAM
• Channel ID: The Telegram chat ID (get it from the bot’s first message or use @userinfobot)
• Agent: Select your active agent

Use channel ID * for a catch-all route that handles all messages to the bot.

Features

• Text messages — Full text input/output
• Inline keyboards — Button-based interactions
• File attachments — Send and receive files
• Group support — Deploy in group chats (bot must be added as member)

Route Key Format

TELEGRAM:<chat_id>

Example: TELEGRAM:123456789